HERITAGE
No-shows dropped from 18% to under 4%, recovering $68,000 in slot revenue.
“Rebooking used to be the front desk's whole afternoon. Now it's a review queue.”
Fill the slot
the second it opens
The reality: a boutique MedSpa and local physical therapy clinic loses thousands a month to an 18% no-show rate, plus hours of manual intake and schedule backfilling. Main St. AI handles intake before the visit, sends personalized reminders, and texts the waitlist the instant a cancellation lands.
MedSpasWellness StudiosFitness CentersSalonsPhysical Therapy
What they run
Conversational Intake
Patient and client intake handled by agent before the visit, not at the desk.
Personalized Reminders
SMS reminders written to the client, timed to when they actually respond.
Instant Waitlist Backfill
Cancellations texted to the waitlist the second the slot opens.
Intelligent Customer Database
Every member's history, preferences, and risk of lapsing in one record.
18% → 4%
Appointment no-show rate
$68K
Recovered slot revenue
14 hrs
Front-desk time saved per week