The reality: a boutique MedSpa and local physical therapy clinic loses thousands a month to an 18% no-show rate, plus hours of manual intake and schedule backfilling. Main St. AI handles intake before the visit, sends personalized reminders, and texts the waitlist the instant a cancellation lands.
Patient and client intake handled by agent before the visit, not at the desk.
SMS reminders written to the client, timed to when they actually respond.
Cancellations texted to the waitlist the second the slot opens.
Every member's history, preferences, and risk of lapsing in one record.
Illustrative example: not real customer results
No-shows dropped from 18% to under 4%, recovering $68,000 in slot revenue.
Illustrative example: not real customer results
“Rebooking used to be the front desk's whole afternoon. Now it's a review queue.”
Example scenario. Names withheld.