A MedSpa that filled the slots no-shows left behind
18% → 4%
No-show rate
$68K
Recovered slot revenue
14 hrs
Front-desk time saved / wk
The problem. One empty chair a day is a five-figure year. Reminder calls were manual and the waitlist lived on a sticky note.
What changed. Conversational agents ran intake before the visit, sent personalized reminders, and texted the waitlist the moment a cancellation opened a chair.