A three-partner firm that stopped losing the intake hour
+9 hrs
Billable hours / wk
-70%
Intake admin time
2.1x
Faster document turnaround
The problem. Intake, scheduling, and document chasing ate the billable day, and follow-up on stalled matters was whoever remembered.
What changed. Client agents handled intake and document requests, and a matter dashboard surfaced anything that had gone quiet for more than a week.